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PrideStar Trinity EMS’ Communications Center has again earned designation as an Accredited Center of Excellence by the International Academies of Emergency Dispatch.
Originally achieving ACE Accreditation in 2017, PrideStar Trinity EMS became the first emergency medical dispatch center in Massachusetts to receive the designation. Today, it remains one of only two accredited Centers of Excellence in the Commonwealth and joins a group of just 300 accredited communications centers worldwide.
“This re-accreditation reflects the professionalism, dedication and unwavering commitment of every member of our Communications Center,” said PrideStar Trinity EMS President & CEO David T. Daly. “Our dispatchers are the first contact our patients encounter. Their ability to remain calm, gather critical information, provide lifesaving pre-arrival instructions and ensure the right resources are dispatched can make all the difference during an emergency. This recognition validates the outstanding work they perform every day,” he added.
ACE Accreditation is considered the gold standard in emergency medical dispatch. The accreditation process evaluates every aspect of a communications center, including quality assurance, dispatcher training and certification, medical protocol compliance, continuous performance improvement, technology, leadership and overall commitment to excellence in patient care.
During the past year, communications center personnel provided emergency medical dispatch for more than 6,000 emergency calls with round-the-clock service, delivering medically approved pre-arrival instructions that included CPR, childbirth assistance, bleeding control, overdose intervention and other services while emergency responders are enroute.
“Maintaining ACE Accreditation is not simply about earning a designation, it is about maintaining an organizational culture focused on continuous improvement and delivering the highest quality service possible to every patient and every community we serve,” said Jeffrey Richter, communications center supervisor.
The company added, reaccreditation reinforces PrideStar Trinity EMS’ longstanding commitment to innovation, quality assurance, clinical excellence and providing compassionate care from the very first point of contact.