Jennifer Jackson-Stevens, Helen Mansur, Northern Essex Community College President Lane Glenn and Tom Goulet. (Courtesy photograph.)
Three Northern Essex Community College employees, Tom Goulet of Plaistow, N.H., Helen Mansur of Chelmsford, and Jennifer Jackson-Stevens of Boston, recently received quarterly Employee Recognition Awards for the second quarter of 2016.
The Employee Recognition Award recognizes the many and varied contributions of the college’s nearly 700 employees. Employees are selected each quarter based on recommendations from supervisors and co-workers. Recipients receive a $150 certificate to the restaurant or mall of his or her choice.
Goulet has worked at Northern Essex for 15 years. He worked in several positions before moving into the position of storekeeper IV, which he currently holds. He received several nominations including one from Leah Proulx, a clerk in the NECC controller’s office, who wrote, “Tom consistently provides outstanding customer service. He is responsive to the demands of his position… He saves the college money by finding items that are not in use and supplying them for use when needed…Tom’s upbeat personality, friendly manner, and positive attitude, as well as his hard work and dedication are assets for the entire NECC community.”
The nomination was supported by Jane Bailey, staff assistant in academic and students affairs, Julie Carey, an assistant in foundational studies, liberal arts and sciences division, and Linda Fagan, administrative assistant in academic and student affairs, who praised him for his high work standards, consistently high on-the-job performance, good problem solving techniques, a service-oriented approach to the job, and a friendly, cooperative courteous manner.
They wrote, “Tom’s steadfast reliability has been unwavering; he has always displayed a willingness to go above and beyond…Tom anticipates what the needs are and very often will deliver items before the request is even made…Tom seemingly runs the supply area with ease and always provides prompt service, a smile and quick wit. No matter how busy he is, he understands when we have last minute requests and never makes us feel that our request, no matter how small, is unimportant…Tom is skilled at problem solving and is often consulted prior to making decisions regarding moving of office furniture, storage, etc…”
Martha Leavitt, director, campus operations and procurement of the Lawrence Campus, also supported the nomination writing, “Tom is well-known around NECC for his courteous approach and the exceptional customer service he provides daily in his job as shipper/receiver on the Haverhill campus.”
Mike Hearn, director of library services, nominated Mansur, technical services librarian, noting, “Helen Mansur epitomizes what a Northern Essex Community College employee should be… Her primary concern always remains what is in the best interest of the students…Over the past year she has assumed a very active role in the processing of archival materials received by the library as a result of the Spurk (building) renovation process. Helen has dedicated a significant part of her work time towards helping to organize and digitize parts of the large collection. She has worked cooperatively with our NOBLE consortium and the Boston Public Library to convert as many of the college’s yearbooks and catalogs into digital format …Moreover, Helen worked very closely and professionally with the Opportunity Works interns during the process of moving 40,000 books last summer, helping to make that project a huge.”
Mansur, who has worked at Northern Essex for 25 years, holds a Bachelor of Arts degree in English from the University of Massachusetts Lowell.
Mary Farrell, dean health professions division, nominated Jennifer Jackson-Stevens, program coordinator of the NECC Respiratory Care program, who has taught at NECC for three years, lauding her for growing the program. She wrote, “Jennifer Jackson Stevens joined Northern Essex Community College in the Respiratory Care program in 2006. Under Ms. Jackson Steven’s leadership as the program coordinator, the Respiratory Care program has grown in stature among the education and healthcare communities.”
She continued, “Professor Jackson Stevens is an exemplary faculty member and mentor to the students in the program. She holds the program and students to the high academic and behavioral standards of the profession…Since (her) employment at the college, the clinical response to our students has been commended. Boston hospitals, which had formerly been closed to associate degree students have accepted our students and hired our graduates… (she) is the leading influence in the Respiratory Care club that participates in many community service activities throughout the year.”
Jackson-Stevens earned an Associate in Science in Respiratory Care from Massasoit Community College and a Bachelor of Arts in Biology from Eastern Nazarene College. She is currently enrolled in a Master of Education in Higher Education Administration at Eastern Nazarene College.