Haverhill Releases Smartphone App for Reporting Problems

Haverhill has a new smartphone app to help residents report potholes or file other complaints with city departments.

The new “Mobile Citizen App” was announced Friday by Haverhill Mayor James J. Fiorentini. It may be downloaded to any Android or Apple smartphone. Residents may take photographs, add messages and send them directly to the city department responsible for the request.

“We are always looking to make service requests easier for residents and this new mobile app is the answer. Residents will be able to report potholes, tree issues, sidewalks and many other infrastructure requests,” Fiorentini said.

The mayor’s statement said “Haverhill is one of the first cities in Massachusetts to have this interface for their residents…This technology can cost about $250,000, but the city paid $35,000 by purchasing the technology through a consortium with other communities.”

MaintStar created the new app. It allows municipalities to better connect with citizens and gives residents an alternative method of notifying departments of non-emergency or potential problem conditions. The information includes the user’s exact location.